PerkinElmer uses Salesforce.com to boost data sharing

13.06.2005
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Linda Rosencrance schreibt seit mehr als 20 Jahren über Technologiethemen - unter anderem für unsere US-Schwesterpublikation CIO.com.

PerkinElmer Inc. has implemented Salesforce.com Inc."s customer relationship management system, including the new Customforce tool, to manage and share customer and prospect information across the enterprise, the companies announced Monday. The Wellesley, Mass.-based health and industrial sciences technology firm plans to integrate Salesforce with SAP software, making it possible to merge its enterprise resource planning and billing systems.

PerkinElmer has also customized Salesforce using the Customforce tool so users can access information needed to drive working capital management and make customer information more visible to enhance customer service and support.