Outsourcing's Odd Couple: Xerox & ACS, One Year Post-Merger


McDermott: It's great to be working with a sister company that has an externally facing IT organization. IT outsourcing is a fiercely competitive marketplace. In order to have a profitable business and a good margin, you have to be on top of your game in terms of infrastructure.

One place we've applied ACS's very productive thinking is in the acceleration of our data center virtualization. It's also helping us develop ideas about how to create more cost effective and productive network topologies. My guys are good at this, but they didn't do it for a living. They have lots of other responsibilities. Now I have get access to people who do this for a living.

John, you've made clear the benefits of having an IT outsourcing company in the fold. But as a CIO, isn't it annoying to be surrounded by IT know-it-alls?

McDermott: There are a couple of guys in ACS with some sharp elbows that make their points of view known. But I think we've come to appreciate that.

Kyser: I think there's more of a personal downside for me. If I don't deliver, I know I'm going to get a call from John. There' a spotlight on us, and I know I have to provide John with better services than he's experienced from any other outsourcer.