Nine of 10 Windows Phone users who were notified that the firmware update was ready installed it with no problem, according to Microsoft. For half of those who did, the two most common culprits were a bad Internet connection or not enough backup space on their PC.

A "small number" of users were affected by a "technical issue with the Windows Phone update process" that for some reason affected some Samsung phones. Microsoft still has not explained why or how. In its first public assessment of its first firmware update, and the first since the update became available two days ago, the company says it is "working to correct the problem as quickly as possible." Until then, the update remains suspended for Samsung phones, but not for other brands, such as HTC and LG.

BACKGROUND:

The in a post late yesterday on the Windows Phone Blog by Michael Stroh, a technical writer now with the Windows Phone group. He joined Microsoft in 2007, after a decade of writing on science and technology for a range of publications, including Popular Science and The Los Angeles Times.

Stroh leads off with a narrative technique known as "in media res," Latin for "in the middle of things," creating the setting: "It's been roughly 48 hours since we hit the send button on our first Windows Phone software update. The rooms around me are buzzing with folks monitoring the rollout, sifting carefully through incoming phone health data (from customers who provide it) and pouring [sic] over the anecdotal update reports you've been posting around the web."