Masterton Homes builds Alcatel-Lucent telephony system

20.02.2007
The combined Alcatel-Lucent has announced local building company Masterton Homes as the 10 millionth small to medium business user of its OmniPCX IP telephony platform.

Masterton Homes chalked up the milestone by implementing a managed VOIP network and communications solution across its two main facilities and 12 remote sites with the Alcatel-Lucent OmniPCX Office system.

According to Alcatel-Lucent, the managed offering enables Masterton Homes to ease the management of its communication network, allowing the company to focus on new business generation and improving customer service.

Graham Downes from Masterton Homes said the company's aim was to improve customer service to the point where it exceeded customers' expectations.

"We had identified poor call handling and basic lack of inter-office communication capabilities as a significant impediment to this," Downes said. "The Alcatel-Lucent OmniPCX Office solution with managed communications services gave us an integrated communications system, which has allowed us to serve our customers in a manner better than in the past."

The OmniPCX Office has also delivered cost savings from inter-office calls and services.