The former Microsoft MVP, Joe Schurman, has lobbed three big complaints against the collaboration platform's telephony : 1) Its support for mobile devices is atrocious. 2) It is sold as a software-only solution but really requires a lot of hardware. 3) Microsoft has stuffed Lync full of licensing gotchas.
Schurman currently works as director of Avaya's Unified Communications; however, until recently, he was one of the more well-known advocates of Microsoft's Unified Communications products and it is fair to say that Schurman knows Lync well. He is a six-time Microsoft UC MVP who penned two books on Microsoft's unified communication technology. Microsoft's MVP program recognizes individuals outside of the company who share their knowledge about Microsoft technologies.
Schurman's company, Evangelyze Communications, launched in 2008 to sell add-on products for Microsoft's Office Communications Server (OCS) and its successor, , and is still a Microsoft Gold partner. However, earlier this year Schurman grew so frustrated with Lync's telephony technology, as well as Microsoft's SDK and other developer support, that he bailed on Microsoft altogether, he says. Evangelyze is now retooling its unified chat product, SmartChat, and its secure, HIPAA-compliant healthcare version, SmartCare, to support Avaya's one-X Unified Communications Client instead. Shortly after that decision, Schurman also took a job with Avaya.
Note that Lync's capabilities as an instant messaging server and a Web conferencing server are not disputed, particularly for companies using Microsoft products like , Exchange, SharePoint and/or Office. However, for a company considering using Lync for voice, the debate centers on how suitable it is and how costly.