Jump-start innovation

06.03.2006
About a year and a half ago, a group of IT directors at Partners HealthCare System Inc. took a look at their 1,200-strong organization and made a bold admission: They weren't as creative as they used to be. Despite pioneering technology efforts in the '80s and '90s, the IT group faced a health care landscape that was more complex and competitive than it was 10 years ago. "One of the things that occurs when you grow in size is you lose a bit of your entrepreneurship and innovation," says Mark Woodward, corporate director at Boston-based Partners. "We wanted to try to get some of that back."

So Woodward researched the concept of innovation -- what it looks like, how it's achieved and how an organization can incorporate it into its culture. "You can't just flip a switch," he says.

His research culminated in the January launch of a 16-week program that takes participants on a carefully planned but ultimately open-ended ride to becoming innovators. The 16 participants are divided into four groups, and each team is handed a challenging business problem to resolve. All are then deliberately exposed to new influences far from the comfort of their cubicles. For instance, they are immersed in the work of users in relevant hospital departments, listen to guest speakers and go on thought-provoking field trips such as a visit to the MIT AgeLab. While in the program, they are completely mobile, operating with just a laptop, a handheld device and a common meeting space shared with other program participants.

The hoped-for result? Individual metamorphosis, the rise of an innovation culture in IT and maybe even proposed solutions to the assigned business problems.

Serious Business

Partners' program illustrates just how seriously some organizations are taking innovation. Although innovation has always been important, there's a renewed emphasis on right-brained approaches to succeeding in today's increasingly global, hypercompetitive, unforgiving business world.