I recently found myself feeling that very frustration. I was paying Comcast almost $60 per month for broadband service, when they were offering in my area a promotional rate on the same service of only twenty bucks a month. Something had to give, so I bit the bullet and contacted Comcast (via chat so folks at home could follow along).

Here's the cut-and-paste of my chat session this morning. (Note that the names here have been changed, and some redundant messages have been removed.) Read on:

user mark_ has entered room

analyst Jocelyn has entered room

Jocelyn(Fri Jul 17 2009 14:16:37 GMT-0700 (PDT))>