How to get your PC to recognise your printer

26.11.2010
Keelan Hawksby

lHELPROOM ANSWER Looking at the screenshot you provided, it appears that Windows has misidentified your printer, referring to it as a Posiflex PP-7000IIUSB Thermal Printer. You can get around this by installing new drivers before plugging in the printer.

Download the latest Windows XP drivers for your printer from . Unplug the printer and uninstall the existing Canon drivers from Control Panel, Add/Remove Programs. Reboot, then install the new drivers. Unless prompted to do so by the driver software, do not reconnect the printer until after you have rebooted the PC.