Global Dispatches

13.07.2009

TAIPEI -- Two pricing snafus on Dell Inc.'s Taiwan Web site forced the company to apologize to customers last week and quickly move to settle a probe launched by the nation's Fair Trade Commission.

The first error listed the price of a 19-in. LCD monitor at 500 New Taiwan dollars ($15.26 U.S.), far below its regular price of 4,800 New Taiwan dollars ($146.46), on June 26. Just over a week later, the site offered Dell Latitude E4300 laptop PCs for 18,500 Taiwan dollars ($563.40), less than one-third the regular list price of 69,000 Taiwan dollars ($2,101.34).

Dell said it has temporarily closed its online store in Taiwan and is offering consumers who ordered mispriced laptops a coupon for 20,000 Taiwan dollars ($605.40).

- Dan Nystedt, IDG News Service