But boosting productivity by laying off staff is unlikely to cut opex at all. When service, support and operations in general suffer, so does the ultimate quality of whatever an enterprise does, both for internal users and for customers alike. For most enterprises, service makes -- and, in fact, is -- the difference.

Wireless continues to follow this pattern. Equipment represents a better value than ever before; , and the deals are great. But what happens after you've brought that shiny new wireless LAN back to the office, and now need to get it and keep it up and running? The goal is to securely and efficiently serve the needs of everyone dependent upon IT. And isn't that, indeed everyone today?

The success of IT thus remains labor-intensive, meaning that needs to be a goal for the rest of this year.

I recently had a nice conversation with a few of the key staff at founded in 1991 and dedicated to improving the technical skills of professionals working in a number of areas within the wireless field. (For the record, I have no affiliation with this company.)

CWNP provides certification at different levels via self-study guides, classroom training and, of course, exams. I've worked with a number of people certified by CWNP over the years, and many have proved themselves to be competent, productive professionals.