Getting a handle on remote users, part 3

04.05.2006
Trying to simplify and secure management of remote users is one of the most difficult challenges IT departments face. Following the guidelines I've set out in the past two columns will make this chore easier. My final advice on this topic deals with the human element.

There are several human factors in trying to get a handle on remote users. First, know what users do, second know how they do it and finally know when they stop doing it. All three require you to have a close relationship with your business unit managers and human resources department.

While some companies have mastered this information for internal users, they are sorely lacking when it comes to remote users. Yet, if you look at most companies these days, they are mostly comprised of branch offices, small offices, mobile workers and telecommuters that are strewn around the globe.

Knowing what all users do is the foundation for automating processes that streamline purchasing, support and security. But you have to start with some upfront face-to-face work.

Who works where?

The first step is to sit down with your human resources team and figure out all the positions that exist in the company. For each job, you'll want to consider the necessary tools -- including hardware, software and services -- as well as what network access rights are required. For instance, a top-ranking financial officer will need a better laptop and access to more files than a marketing assistant, but his remote access might be restricted due to the sensitive nature of the data he uses.