Forrester: Desktops rule, Smartphones don't

11.09.2009

Ted Schadler, the Forrester analyst who led the survey, said the survey results show that IT managers should ensure that workers in their companies have the ability to work with distributed teams. If tools are provided for such communication but are unused, IT managers should find out why, he added. The problem could be issues with training or the technology itself, Schadler said.

Schadler said he does expect hat Smartphone use will grow, and that IT managers should ensure that those users have mobile browser access to e-mail and other corporate data. "That is a must do," he said. "If you are an enterprise architect you ought to figuring out how to do that now."

Another interesting data point: Desktops still dominate the working environment, as 76% of respondents are using such systems. Forrester said it found that 63% of desktop users spend four or more hours per day at the keyboard, which means the ergonomics of desks and chairs "are critically important to the long-term health and productivity of these workers."