First Key to Agile IT Governance: Stakeholder Satisfaction

20.06.2012
This article is the first in a series called The 12 Principles of Agile IT Governance. The series is designed to help board members and senior managers leverage technology excellence as a competitive advantage for their organization. Each article discusses a key principle of agile IT governance and presents tactical measures that allow for deployment of that principle.

Businesses exist to generate shareholder value--and shareholder value can be maximized if stakeholder satisfaction permeates the entire organization. (For the purpose of this article, stakeholders are defined as shareholders, employees and customers.)

The first principle of Agile IT Governance is to focus on stakeholder satisfaction. This can be tactically achieved by taking four steps, which will be discussed in depth below:

Manage shareholder satisfaction with ROI on technology investments.

Improve management's .

Ensure that employees feel like they work for a tech-savvy company.