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ERP Helped the RPG Group Standardize IT Processes

06.11.2009
Spencer's Retail was formed when the RPG Group and Dairy Farm International (JV partners in Foodworld Supermarkets) decided to part ways. As a result 48 Foodworld stores and other Music World stores were merged with RPG's hypermarket format. On the backend, the merger created chaos: different businesses had different IT systems and multiple article masters with different merchandise hierarchies. These made it next to impossible for executives to get a handle on the business, conduct accounting, and create consolidated reports - leave alone opening new stores.

-- What the merged entity needed was an integrated IT solution that would standardize processes, automate routine activities, and increase visibility.

-- It was decided that all new regions would use the new solution, but new stores in existing regions would stick to legacy

"The legacy systems worked on a distributed architecture. This was not conducive to a centralized organizational structure. Neither could they handle the exponential growth the company planned for," says Amit Mukherjee, head supply chain, Spencer's and CIO, RPG Group.