Epicor ERP project sparks customer lawsuit

18.05.2009
A stone-and-tile company is suing ERP (enterprise resource planning) vendor Epicor over a system it says never worked as intended or promised, according to documents filed last month in U.S. District Court in Connecticut.

Ferazzoli Imports of New England, based in Middletown, Connecticut, is alleging breach of contract, unjust enrichment, negligent misrepresentation, fraud and violations of a state trade law. It is seeking attorneys' fees along with unspecified damages.

The dispute stems back to March 2007, when Ferazzoli began looking for software for its manufacturing, distribution and retail business, according to the company's initial complaint.

Ferazzoli provided Epicor with a list of requirements, which included functionality for sales order entry/point of sale, warehouse management, manufacturing, service and financials.

"Epicor's representatives were given the Requirements list prior to entering any contract negotiations, and Epicor represented its product would be able to perform all of Ferazzoli's requirements," the complaint states.

In June 2007, Epicor officials visited Ferazzoli's headquarters to learn about the business and demonstrate its software. The officials made further assurances that Epicor's technology would be satisfactory, according to the complaint.