EMC extends on-site services offerings

17.04.2006
EMC Corp. last week extended its professional services arm with the unveiling of an on-site support program to help IT officials manage large storage environments.

In addition, the company today is set to bring out an entry-level disk backup system designed for small and midsize businesses, along with updates to the full Clariion Disk Library line.

The EMC Managed Services offering is geared for businesses that require multiyear, on-site management of storage environments with more than 100TB of capacity. Under the program, EMC employees are dedicated to a site and provide support based on service-level agreements.

Thomas Schiller, general manager of IT at Toyota Motorsport GmbH in Cologne, Germany, an early user of the service, said that it has enabled his company to focus IT resources on its core business.

With six to eight EMC workers on-site, Toyota Motorsport, which handles the design, manufacturing and operations for the Toyota Formula 1 program, doesn't "need to have [its] own dedicated resources," Schiller said.

Previously, the company used its own IT staff, along with EMC employees, for short-term engagements, he said. Schiller would not disclose how much EMC is paid for the service.