Consumer Reports: AT&T is U.S.'s worst cell phone carrier

06.12.2010
While we've all privately--and sometimes publicly--griped about our cell phone carriers, it's reassuring to see those opinions supported by additional evidence. In which case, iPhone users will be pleased to see that 's latest ranking of mobile operators backs up what they've known for years: consumers are not very happy with AT&T.

Apple's exclusive partner in the U.S. came in dead last among the 58,000 consumers surveyed about their carriers, which included the rest of the nation's big four--Verizon, Sprint, T-Mobile--as well as regional carrier U.S. Cellular. According to a copy of 's print edition obtained by , U.S. Cellular scored the highest ranking of any of the providers, with a reader score of 82. Verizon followed with 74, Sprint with 73, T-Mobile with 69, and AT&T in a distant last place with 60.

In fact, AT&T scored the lowest possible ranking in eight of the nine surveyed categories, including overall value, voice service, data service, customer support via phone, customer support via Website, customer support via e-mail, staff knowledge, and issues resolved. The lone exception was Texting, in which the company registered the second lowest possible score.

Furthermore, says that half of the AT&T customers it talked to were iPhone users, who were particularly disenchanted with their AT&T service. The publication said that iPhone users rated Web and e-mail service lower than users of similar smartphones on other platforms.

also broke out carrier ratings in several cities around the country, and AT&T scored the lowest rankings among all of the 23 markets surveyed, ranging from Atlanta to Washington D.C. My own hometown of Boston gave AT&T poor ratings in service and data, a slightly less poor rating for dropped calls, and an average rating for texting, all of which gibes pretty much perfectly with my own experience.

In a statement provided via e-mail to , an AT&T spokesperson said: