BoxTone MSP customers provide third-party BlackBerry support to other organizations. BoxTone already calls such heavies as and MSP customers, along with both and , which currently manage two of the largest BlackBerry fleets in the world, says Brian C. Reed, chief marketing officer at BoxTone.

The current , along with related corporate mandates to cut costs wherever possible, make it the perfect time for organizations to investigate external BlackBerry support options, Reed says.

The MSP-specific BoxTone "Bundle" includes Incident, Problem and Service Desk Management modules for identifying and diagnosing BlackBerry issues. Such modules can reportedly reduce BlackBerry-related user-incidences by 30 percent to 40 percent. And problem escalations and mean-times to repair can be chopped by 70 percent to 80 percent, according to BoxTone.

An Asset, Expense and Compliance Management module also lets BoxTone users look at detailed BlackBerry usage metrics like device statistics, roaming information and policy compliance. And the whole package comes with a variety of training and support services to help customers get the most from BoxTone.

Reed claims that MSPs already support some 60,000 individual BlackBerry users via BoxTone software.