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Best Buy Laptop Warranty: What Does It Cover?

18.06.2011
In 2009, I bought my teenage son a MacBook from Best Buy, and I added a two-year extended warranty with "Accidental Damage From Handling" coverage based on the sales associate's recommendation. Lo and behold, my son accidentally ran over his MacBook with his car after leaving it on his trunk. I filed a claim with Best Buy, and an associate advised me to purchase another computer, saying the company would issue a credit if the original MacBook couldn't be fixed. But Best Buy eventually denied the warranty claim on the grounds that this type of incident isn't covered in the accidental-damage plan. I thought that my extended warranty covered all accidents. Can you help?

--Milan Vora, Claremont, California

On Your Side responds: Best Buy's accidental-damage plan covers the costs of repairing your product after "an unexpected and unintentional external event (drops and spills) that arises from your normal daily usage of the product as the manufacturer intended. Secondary damage or using the product in a manner the manufacturer did not intend is not covered." Most people don't consider placing a laptop on a car trunk and driving off "normal daily usage."

A Best Buy resolution specialist verified that the MacBook in question suffered vehicle damage, but noted that the incident does not qualify for coverage under the because the laptop was not being used in the intended manner. As a compromise, Best Buy offered a $500 credit toward Vora's next computer purchase, because an associate had said that a credit would be issued.

Before you buy a , confirm what kinds of accidents it covers.