After polling 22 companies with more than 1000 employees on business process management (BPM), consultancy Technology Choices found Australian enterprises have no appetite for change. Products used by respondents include Websphere, Filenet, Documentum, Infopath and Adobe Lifecycle.

The consultancy's managing director Sara Sause said Australian organizations tend to choose a strategy of gutless innovation that generates predictable, modest results.

In comparison, Sause said North American firms are more likely to undertake projects that attempt to radically transform business profitability and competitiveness.

"Businesses have a terrible habit of purchasing flashy BPM applications for projects that inevitably fail after two years, [because] their internal management doesn't understand BPM," she said.

"Organizations looking to gain more from their investments in IT should pay less attention to IT vendors, and more attention to their internal business management discipline.