Usage has also increased four-fold from 8 percent to a staggering 31 percent during these eight months.
'FNB has reached a milestone in its effort to provide banking solutions to its customers,' says Len Pienaar, CEO of FNB Cell phone Banking.
He adds: 'As the financial services sector moves towards more advanced banking channels, FNB is helping its customers keep stride with the latest developments by continuously looking at ways to maximize the benefits of retail banking.'
To further enhance the Cell phone Banking customer experience, FNB will publicly introduce another method through which customers can access Cell phone Banking.
Besides sending one SMS, MTN and Vodacom subscribers can also dial *120*321# and use an interactive menu to transact. This service will be available soon to Cell C customers.
According to Pienaar, the advantage of dialling *120*321# is that the interactive transacting menu offers faster and more efficient usability -- 'and the increasing usage of this method by our customers is testimony to this."
'Users do not need to access any particular phone menu to access this service -- customers can enter their command direct from their own cell phone,' explains Pienaar.
With this new service customers can view their balance, get a mini statement, transfer money between their own FNB accounts, make payments, or top up their or anyone else's prepaid air time wherever they are, he concludes.