Shark Tank: Timing is everything

14.04.2006
Flash back just a few weeks: This pilot fish at a factory in Indiana has been dealing with IT issues stemming from the first-time-in-memory daylight-saving time change, and so far he thinks he's got everything pretty well nailed down.

Then he contacts the big outfit than handles the factory's payroll to make sure everything is ready on that end.

No problem, fish is told, we'll have it changed on Sunday morning at 2 a.m.

Don't forget that we also have four other facilities in the state, fish adds, and their time clocks will need to be switched as well.

No problem, comes the reply. We handle these issues all the time.

"We think this is odd, since there are only three states not following DST in the nation and nobody has dealt with this since the early 1970s," fish says. "But they're the experts. They make the big bucks for getting it right.

"Sunday afternoon we go to the plant to check the time clocks so that our third shift that starts at 8 p.m. doesn't have any pay issues.

"Of course, the clocks haven't been changed."

The rest of the day is a flurry of activity. The plant's netadmin spends the afternoon and evening updating time clocks all over the plant's three buildings. Then he calls someone from another local facility at home, goes to that plant and updates its clocks as well.

It's a long, long Sunday, but disaster is averted, and that makes it all worthwhile, fish figures.

Then he walks in Monday morning. "When I get to the office, our receptionist is talking to someone as I walk by: 'The time on all the clocks is off by an hour.'

"It turns out that the payroll people had logged into our system Sunday evening prior to 8 p.m. and noticed that we weren't on Eastern Standard Time anymore. So they updated our clocks for us.

"We only had a few thousand punches that needed to be corrected, with changes that had to be approved by our employees.

"I'm not sure if they 'fixed' the other facilities' clocks or not."