'What we've found here in the Philippines is a well-trained, and a well-educated workforce. We're very pleased with our 300 employees here,' Dell said in a news conference during a visit to inaugurate Dell's first call center facility in the Philippines.
Located at SM Mall of Asia in Pasay City, Dell initially projected to hire 700 employees. The facility, which currently employs 300 workers, began taking calls in February and supports Dell's customers in the US.
Dell said that the decision to double the number of jobs in the Philippines has something to do with the quality labor pool in the country. In an earlier visit to Bangalore, he also announced Dell will likewise double its workforce in India to 20,000 people.
'This new facility is a result of the direct way we do business, and its an important investment that demonstrates our commitment to providing customers with the best possible experience whenever they contact Dell,' he said.
The Pasay site makes use of Dell's newest services including 'Tech Connect,' a Web-based tool that allows agents to provide technical and customer support by remotely connecting to a customer's PC via a broadband connection.
Dell also donated computers to a local city high school as part of its participation in a local community program called Gilas, which provides Internet access to public high schools in the Philippines. The project is likewise supported by a group of private companies that includes chip maker Intel.