The center is managed by the European IT Service Center (EITSC), an initiative by the ECCP.
EITSC is partnering with private training institutions like May K Learning Network, which does in-house training specific for call centers.
EITSC executive director Dominic Sabado said this training hub, located at EITSC's offices in Makati City, is an integral part of a P51 million (US$1 million) program that plans to produce a more highly qualified set of workers that companies in the IT and BPO sectors can tap.
"We plan to initially train and provide guidance to the near hires, those who were not employed because they failed to meet a certain requirement. The hub will act as a support facility for them," Sabado said.
The center will conduct workshops tackling skills such as customer relations, managing teams, systems analysis and design and telephone customer service that are intrinsic and cuts across different sectors in outsourcing in the Philippines, most notable contact centers and business process outsourcing (BPO).
These workshops are open to both fresh graduates and professionals. "We are focusing on enhancing the employability of our college graduates," Sabado said in a telephone interview.
The local outsourcing sector has been vocal about the need to create a sustainable labor pool of qualified workers to meet the huge demand from the global market. In call centers alone, Sabado said less than 10 percent of applicants get hired.
Aside from training and seminars in soft and technical skills, the hub will also do research studies including the development of new courses that can be integrated in the curriculums of colleges and universities in the country.
Established in 2002, the EITSC is also supported by the German Development Corp. and the Asia-Europe Foundation of the Philippines.