Are Asian companies shy of social networking?

29.10.2010
Like cloud computing, social media is one of the most flogged terminologies today. But how far have Asian companies taken to this phenomenon? From a study, their numbers are still shy of a clear majority.

The study says less than half of Asian companies listed on the Wall Street Journal's Asia 200 Index have a corporate social media presence.

The study was conducted by the leading global public relations and communications firm Burson-Marsteller.

But of those companies, which have a social media presence, more than 55 per cent (of their social media profiles) are inactive. Only 18 per cent of surveyed companies integrate their social media profiles into their corporate websites.

"By contrast, Burson-Marsteller's Fortune Global 100 Social Media Check-Up study, conducted in February this year, showed that 79 per cent of major global companies use branded social media sites as part of their corporate communications mix," a Burson-Marsteller announcement said.

Of those companies that do take a more assertive approach to social media, the study suggests that they are predominantly those most focused on international expansion. Nevertheless, the extent of this engagement is in stark contrast to global companies, particularly in respect of the use of video and multimedia to support digital storytelling.

Only eight per cent of leading companies in Asia have set up dedicated channels on top of video sharing channels such as YouTube, Youku in China or Nico Nico Douga in Japan. This compares to 50 per cent of global companies using such channels.

"Asian companies need to take bolder steps to leverage the exploding use of social media channels in the region," said Bob Pickard, president and CEO of Burson-Marsteller Asia-Pacific. "Few companies are approaching this area strategically; most appear largely driven by short-term marketing considerations, or are hampered by concerns about resourcing, cost or lack of control over message and content."

The study concluded that corporate use of social media in Asia tends to focus on pushing information rather than engaging stakeholders. Only 12 per cent of companies surveyed maintained a corporate blog, compared to 33 per cent of global companies. Social channels are most frequently used to communicate corporate responsibility initiatives.

"True engagement involving two-way dialogue, as measured by the average number of third-party posts and the average number of corporate responses to their followers, remains limited," said Charlie Pownall, Burson-Marsteller's lead digital strategist for the Asia Pacific. "Instead, companies are using social media to portray a 'softer' corporate image in a way that is less likely to invoke interaction or negative commentary."