ACS: Customs debacle could tarnish country reputation

24.10.2005
Von Sandra Rossi

The Australian Computer Society (ACS) Monday warned the continuing failings of the Australian Customs Service"s new Integrated Cargo Shipping (ICS) system could tarnish Australia"s reputation for ICT development.

The system has not only stymied the flow of goods into the country since going live on October 12 but exposed sensitive customer data.

The ACS questioned whether appropriate project management techniques and governance were applied throughout the A$250 million (US$187 million) ICS project.

ACS chief executive Dennis Furini said given the importance of Australia"s shipping industry and the large volume of goods brought into the country, it is extremely unfortunate that this system has gone live with apparent inherent problems.

With container terminals in Sydney and Melbourne nearing capacity, Furini said Customs needs to find an urgent resolution to the problem to get the ports moving again.