Unified communications, collaboration can help save cash

06.05.2009
Considering the current economic climate, some companies might not see an immediate need for unified communications and collaboration tools, but IT leaders argue the technology can help businesses increase productivity, cut costs and reduce their carbon footprint.

 

IT leaders at companies such as State Street Corp. invest in unified communications and collaboration technologies to help it better link its employees worldwide and enable virtual teams for the global business. Madge Meyer, executive vice president of Global Infrastructure Services at State Street in Boston delivered the keynote at Network World's IT Roadmap: Boston Conference & Expo and explained how her organization built a global model with virtual teams. She said despite regional differences, customers should be able to expect services delivered consistently around the world.

"The challenge of globalization is managing change across all the regions," Meyer told some 400 attendees at the conference. "You have to leverage all these technologies to share information, even down to inexpensive desktop monitors and cameras to simulate group meetings with people around the world."

That type of desktop Web conferencing and collaboration tool is also part of a unified communications and collaboration project recently completed and made available to employees at Danone, the Paris-based parent company to consumer packaged goods companies such as Dannon and Evian. Mike Close, CTO of the company's North American operations, said the company worked to transform "the way we do business" to better serve customers, but also to "attract the next generation workforce."

"We started the project focused on instant messaging and e-mail, but when oil prices spiked, videoconferencing became the first technology to put in place," Close said.