Simply called Web Contact Center, the hosted solution integrates a number of technologies from different vendors to provide e-mail, instant messaging, presence, voice and videoconferencing.

Telstra general manager of application network services, Rob Roe said there are a number of beta customers already using Web Contact Center which will give enterprise collaboration capabilities to the SME market.

"Web Contact Center enables us to go into an asynchronous world," Roe said during his presentation at this year's Mercury World conference in Melbourne. "We can do a whole bunch of collaboration stuff now and can start linking in tools and process collaboration, [so] the virtual enterprise is really starting to hum along."

Roe, a former Kaz executive, said Telstra has partnered with Microsoft for Enterprise Communicator and Seimens for Live Connect for the solution so workers can see who is online and available for instant messaging, and whether a person is on a phone call. Controlling diversion to a mobile phone is also possible.

Web Contact Center enables better visibility, accountability, and time to market for projects, Roe said. The application uses Knowledge Link to enable multiple people to work on a single project.