According to Tasmanian users, Netspace accounts have had serious latency issues and extremely high ping times since May this year, with some users finding 1500M byte connections shaped to 16kb as commonplace.

Correspondence received by Computerworld Australia from Netspace states that management is reviewing the upstream link from Tasmania to the mainland "and whether something comes of this we'll just have to wait and see."

The Netspace Standard Form of Agreement does not guarantee ping times and states no guarantee will be given that services will operate or be available continuously, be fault free, operate at their theoretical maximum speed or capacity.

But the ISP will use "reasonable commercial endeavors to supply a fair and reasonable standard."

Tasmanian Netspace user Andrew Bester said other ISP users have great ping times and speed, adding the problem is customers are not being kept abreast of what is happening at Netspace.