According to Paul Fick, Spescom DataVoice CEO, Qnique will no longer be a stand-alone product offered by Spescom, but will be rebranded as 'DataVoice Qnique' and also be integrated into the company's existing product range, with a DataVoice communications recording component.

According to Marian Spieth, Spescom DataVoice's product manager for Qnique Insight, while technology is important in contact centers, the people are what really matters.

"Qnique uses five modules in a closed loop model (built around a best-practice knowledge base) to assess and train contact center agents, as well as to provide reporting tools and selection tools to be used in agent evaluation and recruitment," Spieth says.

The product supports trunk-side and extension-side recording, and scales from four to 180 lines per box, says Sakkie Nel, Spescom DataVoice technical director.

"Through the extended alliance," he says, "we will be launching a host of new functionalities in the coming six to eight months, which will be incorporated into the Qnique user interface."