Sony's Astounding Breach of Trust

26.04.2011
After a week that's seen the unprecedented shutdown of the PlayStation Network for a solid week, Sony finally came forward with details about the "intrusion" earlier this week.

They weren't pretty.

According to a recent post, an "unauthorized person" may have obtained names, billing addresses, and even credit card numbers of PlayStation Network and Qriocity customers. That revelation alone is bad enough. The fact that Sony waited a full week to inform users is an astounding breach of trust.

"That's a seven day window," said John Yulzheimer, who is a Credit Expert Witness in addition to President of Consumer Education at Smartcredit.com. "Identity theft rings certainly don't need that much time."

In a situation like this, Yulzheimer told GamePro, the best strategy is "overt disclosure as quickly as possible" so that customers can take the proper steps to ensure the security of their identity, such as placing fraud alerts on credit card information. Instead, we're all left to wonder what has been happening to our personal information for the past week.

And according to Yulzheimer, the bigger problem isn't even the potential loss of credit card information. Credit cards, after all, can be canceled.