According to industry forecasts, call centers will generate revenues of about US$2.5 billion this year, or a 60 percent growth from last year. Double digit growth is predicted at least until 2010 although it will gradually taper off.

Annual revenue growth will be at around 20 percent to 40 percent, predicts Raffy David, Call Center Association of the Philippines (CCAP) director, saying that 'the size of the industry is large enough' and it will be difficult to replicate two-fold growth in the last four to five years.