--Chris Walker, Goroka, Papua New Guinea
OYS responds: When we contacted Adobe, a senior global customer service rep found that the store's security alarms had been tripped because the shipping and billing addresses for Walker's order were tied to multiple accounts; at that point, the company cancelled the order, but never informed Walker or its own representatives. Our contact placed a new order for both the digital download and a boxed copy of the software, and also offered Walker a 30 percent discount because of the delay.
Antivirus company Avast recently dropped its relationship with customer support firm iYogi because of reports from Avast users and a security blogger.
"iYogi service representatives appear to have attempted to increase sales of iYogi's premium support packages by representing that user computers had issues that they did not have," Avast CEO Vincent Steckler wrote in .