IT researcher Professor Guy Gable said organizations do not adequately evaluate large implementations, despite increasing pressure to demonstrate the continuing value of these multi-million dollar investments.

He said the QUT research team was working in close collaboration with Accenture Ltd. in both Australia and the U.S. on methods to measure the impact of these systems so decisions can be made to find improvements.

Dubbed the "IS-impact" measurement approach, it is based on a survey with questions derived from research involving around 1000 participants and rigorously tested.

"Broadly, enterprise systems are large, integrated application software packages purchased from companies such as SAP AG or Oracle Inc., and used by individuals right across the organization for financials, HR, sales and distribution, customer relationship management and more," Professor Gable said.

"We have developed a Web-based, perceptual survey with questions that are robust and answerable by people at all levels of any organization.