Philippine official: Diverse education key to BPO

05.07.2006
To be a successful applicant in today's BPO industry, one needs to become 'specialized.' To meet the projected inflow of cyber services jobs in the Philippines, schools must offer 'multi-disciplinary' courses, according to Commission on Information and Communications Technology (CICT) chairman Ramon Sales.

Sales said that although ICT skills are necessary, a multi-disciplinary approach could address the requirement for highly-skilled workers in call centers, animation, software development, medical transcription, and back-office processing.

He explained: 'In animation for example, you have to have an art background besides having the talent for art, and then you have to get animation training, and then IT, so that you become an animator. This is cross-disciplinary training.'