Parties and persuasion to overcome end user resistance

30.01.2006
IT professionals are getting creative when it comes to overcoming end user resistance to new technology projects. Recognizing that users don't like change and that old habits can be hard to break, IT pros are using strategies that range from staging 'go live' celebrations to creating 'change champion' positions across the organization.

As Enterprise Applications Consulting analyst Joshua Greenbaum points out change management is often more important than the software itself when it comes to large projects.

"Without a well-mannered change management process, everything else will roll up on you," he said.

Throwing go-live parties is fast becoming a common practice in the enterprise, because it breaks down the barriers with end users, raises the profile of IT and there is a likely chance beer will be served.

Change management consultant and managing director of RNC Global Projects, Diane Dromgold, said go-live celebrations have become common in Australia, but companies can throw them a little too soon.

"It is better to throw them further down the track when everybody has adjusted to the application," she said.