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Of smartphone owners, iPhone users are the most satisfied

27.05.2010
's came out on top in terms of customer satisfaction compared with other smartphones, according to a survey of 1,009 consumers who bought smartphones in the last six months.

But Motorola phones running the Android operating system, including the , came in a close second in the survey conducted by ChangeWave Research.

ChangeWave found 77% of iPhone customers said they were very satisfied with their purchase, ahead of owners of Motorola smartphones, with 64%. Motorola's second place finish puts it well above the industry average for recent purchasers, ChangeWave said Wednesday.

In terms of mobile operating systems, the iPhone also finished on top with 71% saying they were very satisfied customers, while the Android coming in with a close second, with 67% very satisfied. The Palm Web OS came in third with 57% of Palm users saying they were very satisfied. The RIM OS finished "well behind the three industry leaders" with 37%, but ahead of Windows Mobile with 24%, ChangeWave wrote.

Owners of HTC devices finished third in customer satisfaction with 51% very satisfied, while Research in Motion's BlackBerry devices finished fourth, with 46%. Palm devices were fifth with 45%, followed by LG at 40% and Samsung at 35%.

Motorola's Droid is driving the high satisfaction levels for Motorola, with 69% of Droid buyers saying they were very satisfied with the new Droid running on Android compared with 50% for all other Motorola models, ChangeWave said.