The next update of CRM Online will be available in the fourth quarter, and customers with more than 100 seats will be able to get unified billing and provisioning for CRM Online and Office 365, the recently launched cloud productivity suite. "We're really sort of wrapping that up in a bow and delivering it," said Microsoft spokeswoman Jennifer Pollard.

CRM Online is also getting a social media makeover with the addition of real-time activity feeds that can be tracked both within the application and on Windows 7 mobile devices, she said.

Browser access for CRM Online will be expanded as well, with support for Safari, Firefox and Chrome on both PCs and Macs, according to Pollard. Those capabilities will be rolled out in the first half of next year.

Microsoft is also planning to announce that CRM Online has now more than 30,000 customers and 2 million users worldwide, she said.

In addition, executives are expected to discuss Microsoft's plans to move its four Dynamics ERP suites to the Azure cloud service, starting with NAV next year.