Kagisano invests in call center

06.03.2006
Kagisano Group Holdings has invested R1.3 million(US$210,000) in call center technology from Spescom DataFusion and the Nasdaq-listed, Spescom group.

Kagisano is a short-term credit / cell phone provider company. Kagisano Financial services was established on 18 March 2002, with the aim of providing affordable credit and addressing financial needs of a specific target market - identified by the founder members.

Kagisano Mobile is a new addition to the group. It aims to utilize the company's existing infrastructure to meet certain market requirements in the cellular arena.

Kagisano purchased an Avaya solution from Spescom to provide telephone services to 200 back-office users and a full IP Call Center solution for 45 users for its new building in Centurion.

The strategic objective behind the investment is to improve Kagisano's debt collection campaigns in the cash loan department. The call center will also be utilized for extensive marketing drives for the company's mobile phone initiatives.