Irish CRM firm opens regional office in Malaysia

18.03.2009
Following the successful introduction of its CRM solution, Irish firm QMS Asia Pacific has chosen Malaysia for its regional centre.

QMS Asia Pacific managing director Lim Chiew San said that the successful launch of its Ulysses CRM (customer relationship management) Suite to Malaysia and the Asia Pacific region had been the main driver behind the regional office.

QMS chairman, Frank Cole, Lim said, "The office was set up to market to and support users. The location was selected after a detailed evaluation of available skills and access to the region's market," said Lim. "Existing customers include well known companies such as Fonterra, L'Oreal, Mydin, Bolton, IT Services, Alurtnenaga, Powercomp and Centrionics. It is also contributing to Malaysia's exports."

"We have seen a recent upsurge in customers looking for a way to improve customer service across all industry types," added Lim.