INTEROP - Wynn lauds network partnership with Avaya

04.05.2005
Von Matt Hamblen

Stephen Wynn, chairman and CEO of the new casino and resort Wynn Las Vegas, celebrated with Avaya Inc. executives and other networking vendors last night, calling a converged voice and data network in the luxury hotel the result of a partnership based on trust.

In addition to Avaya, five other vendors and integrators worked on provisioning the voice and data network at Wynn Las Vegas. It provides 4,000 Avaya IP phones with color screens to serve customer service operations and all 2,698 rooms in the 45-story property, which opened with typical Vegas fanfare last Friday, Avaya officials said.

Wynn"s manager of telecommunications, J.P. Ayache, said the networks have been working well since the opening, but he refused to discuss many details, including the network"s cost. The entire hotel cost more than $2 billion to build.

"It is a true partnership," Ayache said of the vendors assembled to do the work. He started putting together requests for proposals on the network nearly two and a half years ago, narrowing a list of 12 vendors down to six and then four before selecting Avaya.

Avaya brought in alliance partners to make the project work, including Extreme Networks Inc., according to Lou D"Ambrosio, group vice president at Avaya. Other vendors on the project included Citrix Systems Inc., Juniper Networks Inc., content analytics software provider Nice Systems and integrator System Development Company of New Hampshire Inc.

Even though the network has been up and running since the resort"s opening, according to several sources, Wynn said he knows that "stuff happens" when opening a new hotel and only the hotel guests can judge the success of an opening. Without referring to anything specific, Wynn concluded his remarks by saying, "I know sooner or later we"ll get all this stuff to work."

One guest at the hotel, Manoj Menon, a partner at Frost & Sullivan Ltd. in Singapore, said he found the IP phone in his room easy to use. Because it is an interactive device, he can push buttons to get a directory of phone numbers and services in the hotel and, for example, to learn the hours a certain restaurant is open.

In the future, he said, he could see the hotel adding restaurant menus to the small color screen.

While the phone has been easy to use, Menon said he has noticed that the hotel is still getting accustomed to the "crunch" of a new opening, since he has called for services and information several times and been put on hold for a while.

Ayache said an internal staff repackages Web site content for use on the color IP phone screens, including promotions for entertainment in the new hotel. In the future, the resort will use a database of information about frequent guests to deliver information and offers to those guests via the phone, Ayache and an Avaya spokesman said.

Another feature of the system allows hotel staffers to get calls on their cell phones when their office extensions are dialed, Avaya said.