An integrated solution also allows for improved visibility and control over all mobile and non-mobile assets in one central location. This means being able to see all mobile devices, including and tablets (again, both corporate and employee-owned) side-by-side with PCs, laptops, printers, etc. This allows IT administrators to make sure that all mobile devices operating on the network are properly inventoried, secured, and fully compliant with company policies.

The MDM perspective: An important advantage of MDM subsystems is they enable direct access to complete, up-to-date user records. The implication of this is that, unlike stand-alone MDM platforms, integrated MDM solutions do not require self-user management.

Additionally, integrated systems allow IT managers to easily delegate basic operational control over mobile devices to the first-tier technical support teams in a familiar user interface. Stand-alone solutions, on the other hand, require the use of external user interface dashboards and controls. Finally, tight integration with the ITSM system allows for pre-programmed monitoring capabilities instead of building them from scratch. This ultimately results in easier mobile device tracing within the organization as well as simpler report generation.

By implementing an integrated MDM-ITSM solution, corporations avoid the need to purchase and maintain separate hardware and licenses. Furthermore, setup of any stand-alone MDM solution, in-house or , is a big project that involves infrastructure preparations, such as network communication aspects, database installation, backup setup, user management integration, etc. Making MDM part of ITSM as an integrated solution saves the hassle of dealing with MDM as an independent project and brings all of the MDM capabilities -- without all the difficulties and risks -- to virtually any IT project.

A solution that includes both MDM and ITSM, with built-in permission levels and other features, simplifies the process between teams by maintaining transparency. It ultimately enables management to better integrate all professionals working with IT, creating a more cohesive working environment.