Integrating MDM into IT service management is key to operational efficiency in a mobile world

13.09.2012

Advanced ITSM products already have tight integration of asset and user management, including the relationships between entities. Therefore, the addition of MDM serves as the final link to incorporate mobile devices (both ) into .

Going back to the example of an employee who leaves a company, by having all assets in the same place, IT can now trace the employee's devices and remove corporate settings such as Wi-Fi or a mailbox from any device associated with the user. Moreover, IT can accomplish this remotely, without involving the ex-employee.

Another common situation IT encounters is loss or theft of mobile devices. With the proper tools in place, a company need not worry about sensitive data falling into the wrong hands because IT can delete all the data as long as the device is connected to a mobile policy within MDM.

A fully integrated solution offers numerous benefits from the ITSM and MDM perspectives, as well as on a macro-business level.

The ITSM perspective: Combining MDM and ITSM enables a company to easily align its mobile security policies with the overall security approach and enforce an enterprisewide mobile device security protocol. More importantly, an integrated solution allows for complete control of devices, including the enforcement of passcodes, ability to remotely lock or wipe the device clean if it is lost or stolen, and the ability to set Wi-Fi and email configurations remotely.