Integrating MDM into IT service management is key to operational efficiency in a mobile world

This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter's approach.

With the popularity of the movement, IT teams are turning to (MDM) software to manage mobile policy, inventory and . However, many MDM tools are stand-alone and do not easily integrate into the (ITSM) strategy, a disconnect that commonly results in inefficiencies and misunderstandings. For this reason, many enterprises are turning to integrated solutions.

To better illustrate the importance of integrating MDM and ITSM, let's take the example of an employee leaving a company. Until recently, the IT department simply closed the user account and collected the related IT equipment. This was a relatively straightforward task. However, with BYOD, it has become increasingly difficult because many employees have phones programmed to automatically connect to the office Wi-Fi, as well as to access internal, sensitive data.


Enter integrated ITSM-MDM. A combined solution covers all of the bases by employing a smooth (ITIL) process to handle all tasks associated with an employee departure, including returning equipment and managing installed software. The process also automatically includes access to an accurate (CMDB) that contains all relevant information, including the employee-owned device.

By integrating MDM capabilities into your existing ITSM platform, you gain control over all of your assets -- from desktops to servers to mobile devices -- all from a single focal point, resulting in increased consistency and transparency throughout the organization.