Infosys Makes Its Global Delivery Model Agile

11.12.2009
Started in 1981, today the one-lakh-strong Infosys Technologies is a global leader in its space. Headquartered in Bangalore, the company operates in over 20 locations and has revenues of Rs 21,693 crore (US$4.6 billion), but it's still scaling new heights.

-- With the ISO 20K initiative, all services were redefined from the end-user perspective and also service and process ownership were put in place.

-- As part of the green IT initiative, the company has optimized over 50,000 desktops.

The company's large and complex IT network supports thousands of IT projects. Besides keeping this network running, IT infrastructure and services had to be agile enough to respond to the changing business environment. So, the company's Computers and Communication Division (CCD) adopted the Global Delivery Model and initiated an Agile IT project. "This Agile IT project was multifold, from ISO 20,000 (ISO 20K) best practices to Green IT, enhancements to a collaboration platform and optimal IT asset utilization," says Murali Krishna, VP and Head-CCD, Infosys Technologies.

With the ISO 20K initiative, all services were redefined from the end-user perspective and also service and process ownership were put in place. As part of the green IT initiative, the company has optimized over 50,000 desktops. Considering an average power consumption of 10w per hour by a desktop in sleep mode, as opposed to 110w per hour during normal operations, the project has reduced power consumption by 20 percent.