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IBM signs $180M outsourcing deal with Dun & Bradstreet

21.10.2004
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Linda Rosencrance schreibt seit mehr als 20 Jahren über Technologiethemen - unter anderem für unsere US-Schwesterpublikation CIO.com.
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IBM Corp. has signed a seven-year, US$180 million IT outsourcing deal with Short Hills, N.J.-based Dun & Bradstreet Corp. Under the agreement, IBM expects to transform and manage key business functions and financial operations globally for D&B, according to an IBM spokeswoman.

"IBM will manage customer relationships for D&B, more than 100,000 of them, leveraging new technologies such as real-time analytics, to transform the way customer needs are understood and responded to with greater efficiency and satisfaction," said the spokeswoman. "More importantly, this deal represents a new level of CRM work for IBM."

As a part of this initiative, D&B will outsource to IBM certain portions of its data acquisition and delivery, customer service and financial processes.

Working with IBM, D&B expects to improve its DunsRight quality process, bolster its customer service and reduce costs. IBM said in a statement it can help D&B achieve those goals by leveraging delivery scale, global process expertise and advanced technologies.

Under the contract, approximately 220 D&B employees will transfer to IBM.