Global Dispatches

15.12.2008
SAP Shifts Support Plans for Some

WALLDORF, Germany -- last week announced that it has agreed not to force customers in Germany and Austria to shift to the company's fuller-featured but more expensive Enterprise Support program.

SAP had announced in July that it planned to move all customers worldwide to the new service as of Jan. 1.

In a statement, SAP said it will allow companies in Germany and Austria to retain their current support programs in order to comply with local laws that require the termination of "existing contracts to facilitate the switch to SAP Enterprise Support."

An SAP spokesman declined to say whether the company expects to change the requirement in other countries.

-- Chris Kanaracus,IDG News Service