Dell to open second Philippines call center in 2007

31.08.2006
PC maker Dell Inc. will open its second customer contact center in the Philippines early next year to provide additional technical support for U.S. customers.

The new site, which will be located in Metro Manila, is expected to take its first customer calls in February 2007, Dell said in a statement Thursday. Staffing plans for the new location are being finalized.

Dell opened its first Philippine call center, located in Pasay City, Metro Manila, last March.

'Our Pasay City team has done an excellent job in answering customer questions and solving their issues, delivering Dell's outstanding customer experience that comes with the direct relationship between us and our customers. That is a major factor in our decision to expand our investment in the country,' said Richard 'Dick' Hunter, Dell's vice president for Americas customer experience and support.

In March, Dell chairman Michael Dell announced the expansion of Dell's Pasay City customer support center from 700 employees to 1,400. The company's facility currently employs 900 customer support agents.

'We continue to exceed growth plans and are focused on improving the customer experience. We need experienced problem solvers who can simplify and resolve increasingly complex technical and customer care challenges for home consumers,' said Michael Garrison, country manager for Dell's customer contact center.