Customer: HSBC system fails to execute sell order

13.04.2011
, according to a report by Chinese-language Ming Pao Daily.

An HSBC customer reported to the daily that his sell order placed on the bank's online stock trading system wasn't executed, the media report said, adding that the customer received an SMS confirming the execution of the order Monday morning but got another short message at 9pm on the same day saying the order hasn't been executed and has been canceled.

The customer was quoted as saying that the bank fails to give an explanation and detail compensation for the monetary loss involved.