The magazine said it surveyed a number of customers served by a wide variety of Internet providers like local cable companies and DSL providers. It found that customers were best served by Verizon FiOS and AT&T's U-verse services, in areas where those were available. In areas where telco-delivered service like those were not available, cable may be the best choice for customers. Cox and Cablevision were well rated, but Comcast received low marks.

DirecTV scored the best marks among all major cable companies and satellite providers for television service. DirecTV is commonly offered as a bundle with DSL and traditional landline phone service.

For the full report, see the February 2009 issue of Consumer Reports, or you can get the report online at ConsumerReports.org